Protect it with Extend

24/7 Online claims | Fast resolutions

Frequently Asked Questions

What is protected?

When a package protected by Extend Shipping Protection is lost, stolen, or damaged, Extend can help. Extend Product Protection starts after delivery and covers accidental damage starting on day one and failure after the manufacturer’s warranty expires through your chosen term.

What if I need to return my product?

If you return your product, we return the amount you paid for product protection. Depending on how much time has passed since your purchase, you may receive a prorated refund, less any paid claims. Shipping protection is non-refundable.

How do I file a claim?

It’s simple. Submit a claim online 24/7 at https://customers.extend.com/en-US/authentication. Most issues are resolved in minutes and after approval, Extend will send you all of the details to resolve your issue.

Limitations and exclusions apply. Read the Extend Shipping Protection Guide and Extend’s Product Protection terms and conditions for more information.

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