Easy Returns

At Defender, Returns are Easy
30 days to return No restocking fees Return label provided Easy to use order portal No human interaction required We process refunds fast
How to make a return?
Return Form
  1. Submit your return request

    Fill out the online form and follow the instructions of our easy to use order portal.

  2. Print your return shipping label

    Our order portal will email you a shipping label that you can easily print.

  3. Prepare your package & attach the return label

    Be sure to include all original product packaging including documentation and tags.

  4. Ship it

    Drop off your package at any Canada Post box or outlet. We'll email you once your refund has been issued.

Return Policy

Return new and unused items in their ready-to-be-sold condition within 30 days of delivery for a refund. Items must be returned in their original product packaging including all literature/documentation and original tags. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.

  • There are no restocking fees on product returns that meet the above conditions.
  • We do NOT do exchanges. Instead place a new order for the new merchandise that you would like. Return the items that you don't want using our regular return process. Once the return is received a refund will be issued on the original method of payment.

Easy Return Shipping!

  • We've taken out the hassle of returning an item so you can shop with confidence.
  • To eliminate this challenge, we'll provide you with a pre-paid Canada Post return label that you can print at home.
  • The cost for using the label will be deducted when we issue your refund.

What is New Condition?

Wearables & Apparel: Any merchandise which has been worn beyond an initial fitting period or out of your home is considered used and cannot be returned. Items that have been printed on, washed, or altered in any way are not returnable.

Parts: Any part which has been installed or shows signs of attempting to be installed on is non-returnable.

Non-Returnable:

  • Replacement tubesets, opened software, programmed transponders, EPIRBs, items with expiration dates, cut goods, products with a broken seal, unlock codes for software, or other customer-specific products, close-outs, discontinued, specially ordered items and gift certificates are not returnable. If these items are found to be damaged or defective, you must notify us within 10 days of receiving your delivery or 5 days if you received your shipment via freight truck. Unfortunately, we cannot accept returns older than 30 days.

Defective Products / Warranty Information:

  • Most items we sell are covered by manufacturers' warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance and troubleshooting help, contact us or call 1-888-490-6844. We will work with you and the manufacturer to resolve any issues. You must notify us within 5 days if you received your shipment via freight truck.

Return Policy Abuse

  • We reserve the right to refuse service to anyone suspected of abusing any Defender policy.