Frequently Asked Questions

What currency will I be charged in?

All prices on Defender Canada are in Canadian dollars.

Do you ship internationally?

We only ship within Canada. For US orders, please visit defender.com.

When will I receive my order?

Upon checkout, an estimated delivery date will be provided. Once your order has placed, you will be able to see the most up-to-date estimated delivery date by using our order tracker.

I need to make a change to my order.

Orders for in stock items do process very quickly, often the same day ordered. We will make every effort to assist, but if your order has been released to the shipping floor we may not be able to stop it. Please have your order number ready and call us at 1-888-490-6844 or email us during business hours.

Does Defender Canada charge sales tax?

Sales tax amounts are calculated based on the delivery shipping address:

  • BC: 5% GST & 7% PST
  • MB: 5% GST & 7% PST
  • SK: 5% GST & 6% PST
  • NB, NL, NS & PEI: 15% HST
  • ON: 13% HST
  • QC: 5% GST & 9.975% QST
  • Rest of Canada: 5% GST

What methods of payment do you accept?

We accept the following forms of payment:

  • American Express
  • Visa
  • Visa Debit
  • MasterCard
  • Paypal